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Just a quick note to let you know how impressed I was with your recent presentation on the Tools of Persuasion. I found the subject especially relevant, not only to our sales work but also in its application to all areas of our lives - from negotiating with children to the cut and thrust of a professional environment.

In addition, your relaxed presentation style enabled me to absorb the material easily. I noticed the high level of participant engagement and the way you handled their questions provided even more information and examples.

John, thanks once again for an engaging and relevant presentation. I highly recommend it to anyone wanting to understand the foundation stones of human interaction.

Bill Dalgliesh 
Client Services 
Western Sydney Business Advisory Services (Basi)


I just want to take this opportunity to thank you again for your valuable and informative presentation. I have actually used your practical exercises already. And feedback from other delegates has been fantastic.
Reinhard Hacker
Customer Relationship Manager


“So called Soft Skills are really the Core Skills”

We close development gaps usually left by schools, universities and internal training, by providing core skills needed for people to advance their business and professional skills and effectiveness by using practical tools.

Men and women are promoted into senior positions where they often find that there are key skills they need to apply and yet they have never had the opportunity to acquire the tools needed to perform effectively. This applies particularly to people who are technically competent, yet have not formally learned skills that they are simply presumed to have acquired. These may include interpersonal, communication, confidence and rapport building skills as well as specific skills such as leadership, teambuilding, negotiation, influence, persuasion, decision making, assertiveness, business etiquette and presentation skills.

MPowering fills this gap by working with you to carefully assess your organisation’s needs and by identifying which of the course modules MPowering has developed are best suited to your requirements and where necessary, tailoring modules or adding new modules to create a programme that will best meet your expected outcomes. A typical programme could include 4 to 6 days spread over a period of 2 to 6 months, depending on what suits your organisation. A selection of MPowering course modules from which courses can be constructed is detailed overleaf.   (Depending on the modules selected, about 4 modules can usually be delivered each full day.)

In addition to group courses, one-to-one coaching/mentoring is available by arrangement for selected individuals on an as needed basis.

About the course directors and co-presenters

Isabel Deeble is a communication specialist and an entertaining and compelling international speaker who conducts dynamic and engaging corporate facilitation and one-on-one programmes in communication skills, leadership, negotiation, personal presentation and related topics. She underpins her workshop content and processes with principles of influence critical to enhancing interpersonal skills and professional presence. Isabel is passionate about helping her clients to project confidence, credibility, competence and personal power.  She is a former president of the NSW chapter of the National Speakers’ Association of Australia.

John Baikie held senior executive positions in a wide range of businesses for over thirty years, including being CEO or chairman of a number of companies, three of which were stock exchange listed engaged in home building, construction, investment and venture capital.   John is an experienced mentor of business owners; a fellow member of the Australian Institute of Company Directors and a professional member of the National Speakers’ Association of Australia. He has professional qualifications in accountancy and business management; university degrees in commerce and economics and graduated from the Advanced Management Program at the Harvard Business School in the USA.

You may create your own program from the following modules.

Tools:  Assessment and workshop

DISC behaviour and communication profiling for leaders and teams: A tool to understand your behaviour patterns, influence others, manage and enhance team dynamics.

360 degree feedback for managers and teams: A tool for providing independent, confidential, relevant feedback to enable a personal performance improvement plan. 

Course Modules: Communication, Confidence, Influence and Persuasion

Stakeholder communication skills: Refine your current capabilities and enhance skills in crafting, designing and delivering an engaging presentation to get your message across.

Conflict resolution and dealing with difficult people: Understand conflict resolution techniques and choose an appropriate conflict management style.

Influencing skills and principles of influence and persuasion: Understand principles of Influence and Persuasion. Get people to say “Yes” to your requests.

Developing assertiveness and confidence:  Understand key principles of assertiveness. Develop skills to be more assertive, confident and credible.

Active listening, powerful questioning and influential language patterns: Establish rapport and influence; know when and what question should be asked; control conversations through questions; use language.

Understand assertive and aggressive response styles: Identify your current response style; overcome a passive style; understand the differences between aggressive and assertive styles.

Personal branding: Image as a communication tool in professional presence; build credibility while maintaining authenticity; the what, why, how and wow of professional image.

Build your sphere of influence through networking: Map and manage the players; optimise networking strategies to meet personal and organisational objectives; deliver a clear message to position yourself and your organisation.

Create professional presence: Acquire communication competencies of a successful leader; identify your strengths and areas for improvement; promote yourself in an influential way through your communication – vocal, verbal and visual.

Course Modules: Business acumen

Business future and the economic environment: Understand where business is heading so that participants will have a broader perspective of relevant major world economic and business issues.

Negotiation skills: Key principles of effective negotiations; key attributes of successful negotiators; identify behaviours to ensure a successful outcome and use key tools.

Financial management: Understand effective financial controls; budgeting; break-even analysis; financial statements; cash flow budgets; raising capital; financial ratios and ROI.

Strategic business analysis, planning and development: Review practical aspects of strategy; possible strategic directions in the participant’s industry; step by step process for preparing a business plan; identifying key risks and review risk management techniques.

Corporate governance & directors’ duties: Review various business ownership structures; the responsibilities of boards; the significance of corporate governance; understand the roles, legal responsibilities and liability of directors.

Managerial decision making: Tools for making decisions confidently, effectively, persuasively and efficiently in high-pressure situations and to effectively implement decisions.

Contact MPowering Executive Development for more details:

Isabel Deeble at Tel:  (612) 9484 2676; Fax: (612) 9484 2676: Mobile: 0405 387 260

 Email: isabel@mpowering.com.au  Web:  www.mpowering.com.au

John Baikie at Tel:  (612) 9487 1722; Fax: (612) 9487 2626: Mobile: 0414 909 528

 Email: john@mpowering.com.au  Web:  www.mpowering.com.au